Refund policy

Return Policy

Our returns follow each manufacturer's return policy. Whether an item can be returned depends on whether we stock it.

Stocked items. Items we keep in stock (currently the WAGO 221 series, shown as "In stock" on the product page) can be returned under these conditions:
- You must get an RMA number from us before you send anything back.
- There is a 20% restocking charge.
- The customer pays the actual cost of the return shipping.
- The product must be new, unused, and in its original packaging.

Special-order items (not stocked). Items we do not stock are ordered from the manufacturer for you. They are non-returnable. This applies to anything shown as "Ships in manufacturer lead time". The only exceptions are a defective product or a wrong part shipped by us (see below).

Defective products. We need to receive the returned material and then inspect the claim. If the claim is confirmed and the product is defective, the product will be returned with the shipping covered. For special-order items, the manufacturer's warranty and RMA process applies. For a product covered by a manufacturer's warranty, request your RMA number within 15 days of the product failure.

Wrong part shipped by us. If we shipped the wrong part, we will cover the return shipping. For a special-order item, the manufacturer's RMA process applies.

Damaged in shipping. Damage is handled as a carrier claim, not a return. See "Lost or damaged freight" in our Shipping policy.

How to return a product
1. Email sales@usac123.com (or call (973) 376-6315) before you send anything back. Include your order number, the part number, the quantity, and the reason for the return.
2. We will reply with an RMA (return) number and the return address.
3. Write the RMA number on the outside of the box and ship the product to us. Returns that arrive without an RMA number may be refused or sent back.

Shipping charges on the original order are not refunded unless we shipped the wrong part or a defective part.